911 Call Taker — Start a Critical Public Safety Career

Regional 911 Intake Solutions; Woodstock (VT); On-site; USD 32,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions in Woodstock, VT seeks an operator to handle emergency and nonemergency calls, confirm locations, and document details for dispatch teams. The role involves following structured questions, using approved software, and forwarding critical information for timely response.

The position emphasizes training and certification, with ongoing call-taking performance evaluations and strict privacy protections.

Qualifications

• High school diploma or equivalent.
• Customer service, telephone support or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch.
• Provide pre-arrival instructions within training.
• Adhere to language-access and accessibility resources.
• Respect caller privacy.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Woodstock, VT seeks an operator to handle emergency and nonemergency calls, confirm locations, and document details for dispatch teams. The role involves following structured questions, using approved software, and forwarding critical information for timely response.

The position emphasizes training and certification, with ongoing call-taking performance evaluations and strict privacy protections.