911 Call Taker - Save Lives, 24/7 in Oslo

Public Safety Dispatch Network; Oslo (MN); On-site; USD 34,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for Oslo, MN. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams.

Trainees will use standardized questions and procedures to assess urgency and ensure accurate data entry. Applicants should have a high school diploma or equivalent, with customer service or public safety experience beneficial.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Customer service experience

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for Oslo, MN. The role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams.

Trainees will use standardized questions and procedures to assess urgency and ensure accurate data entry. Applicants should have a high school diploma or equivalent, with customer service or public safety experience beneficial.