911 Dispatcher — Urgent Call Center, Oslo

Emergency Telecommunicator Services; Oslo (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services seeks an 911 Emergency Dispatcher to connect callers with police, fire, and medical responders in Oslo, MN. The role requires calm communication, precise information gathering, and rapid coordination across multiple systems.

You may handle both emergency and nonemergency calls, document details, and relay information to responders while maintaining confidentiality and accuracy. Training and certifications may be required by the hiring agency.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Some agencies require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer

Organizational skills

Education

High school diploma

Job description

Emergency Telecommunicator Services seeks an 911 Emergency Dispatcher to connect callers with police, fire, and medical responders in Oslo, MN. The role requires calm communication, precise information gathering, and rapid coordination across multiple systems.

You may handle both emergency and nonemergency calls, document details, and relay information to responders while maintaining confidentiality and accuracy. Training and certifications may be required by the hiring agency.