Emergency Call Taker & Dispatcher (24/7)

Public Safety Dispatch Network; St. Pauls (NC); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 call takers in Saint Pauls, NC. The role involves answering emergency and non-emergency lines, confirming locations and contact information, and documenting details for dispatch teams. Training covers required procedures and certifications to provide critical pre-arrival guidance.

Applicants should have a high school diploma or equivalent. Strong listening and typing skills, plus clear spoken communication, are essential for success in this

Qualifications

• High school diploma or equivalent required; relevant dispatch experience preferred but not always necessary.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Help callers focus on essential questions and instructions.
• Use language-access resources as needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 call takers in Saint Pauls, NC. The role involves answering emergency and non-emergency lines, confirming locations and contact information, and documenting details for dispatch teams. Training covers required procedures and certifications to provide critical pre-arrival guidance.

Applicants should have a high school diploma or equivalent. Strong listening and typing skills, plus clear spoken communication, are essential for success in this