911 Call Taker: Start a Critical Public Safety Career

National Public Safety Careers; Duck (WV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is featuring 911 Call Taker opportunities in Duck, WV. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into call-processing software as part of the public safety communications team.

Successful candidates typically possess a high school diploma or GED, with strong listening, typing, and verbal communication. Training, background checks, and certifications may be required by the hiring agency.

Qualifications

• Must have strong listening comprehension and accurate typing.
• Clear verbal communication skills are essential.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Accurate typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is featuring 911 Call Taker opportunities in Duck, WV. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into call-processing software as part of the public safety communications team.

Successful candidates typically possess a high school diploma or GED, with strong listening, typing, and verbal communication. Training, background checks, and certifications may be required by the hiring agency.