911 Call Taker: Quick-Response Public Safety Communicator

Public Safety Dispatch Network; Town of Friendship (WI); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Training opportunities

Descripción de la vacante

Public Safety Dispatch Network in Friendship, WI seeks 911 Call Takers to join a team handling emergency and nonemergency lines. You will verify locations, gather caller information, use standardized questions, and document details in dispatch software to support responders.

Candidates should have a high school diploma or equivalent; prior customer service or public safety work is helpful. Strong listening, typing, and communication skills are essential for success in this role.

Formación

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful.
• Strong listening comprehension, accurate typing, clear verbal communication.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Descripción del empleo

Public Safety Dispatch Network in Friendship, WI seeks 911 Call Takers to join a team handling emergency and nonemergency lines. You will verify locations, gather caller information, use standardized questions, and document details in dispatch software to support responders.

Candidates should have a high school diploma or equivalent; prior customer service or public safety work is helpful. Strong listening, typing, and communication skills are essential for success in this role.