911 Call Taker — Public Safety Support Pro

Public Safety Dispatch Network; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network seeks 911 Call Takers to handle emergency and nonemergency lines from McFarland, WI. The role centers on accurate information collection, communication with callers, and prompt data entry into dispatch systems.

Responsibilities include confirming locations, applying approved questions, and guiding callers with pre-arrival instructions within training. A high school diploma and strong listening skills are required, with basic customer service or public safety

Qualifications

• High school diploma or equivalent required or preferred.
• Previous customer service or public safety experience may be helpful.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks 911 Call Takers to handle emergency and nonemergency lines from McFarland, WI. The role centers on accurate information collection, communication with callers, and prompt data entry into dispatch systems.

Responsibilities include confirming locations, applying approved questions, and guiding callers with pre-arrival instructions within training. A high school diploma and strong listening skills are required, with basic customer service or public safety