911 Call Taker & Dispatcher (24/7 Public Safety)

Public Safety Dispatch Network; Portola (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network in Portola, CA seeks 911 Call Takers to be the first point of contact in emergencies. You will gather essential details, confirm locations, and document information for responders.

Training is provided; candidates may come from customer service backgrounds. Strong listening, accurate typing, and the ability to follow procedures are essential. Shifts may include nights, weekends, and holidays.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Portola, CA seeks 911 Call Takers to be the first point of contact in emergencies. You will gather essential details, confirm locations, and document information for responders.

Training is provided; candidates may come from customer service backgrounds. Strong listening, accurate typing, and the ability to follow procedures are essential. Shifts may include nights, weekends, and holidays.