911 Call Taker – Public Safety Dispatcher

Public Safety Dispatch Network; White Lake (WI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in White Lake, WI is seeking 911 Call Takers to be the first point of contact for emergency situations. You will ask focused questions, confirm locations, and document critical details to support rapid dispatch.

Responsibilities include handling calls, verifying incident information, entering data into dispatch software, and ensuring privacy and accuracy while following established procedures. Training and certifications are part of the role.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma

Job description

Public Safety Dispatch Network in White Lake, WI is seeking 911 Call Takers to be the first point of contact for emergency situations. You will ask focused questions, confirm locations, and document critical details to support rapid dispatch.

Responsibilities include handling calls, verifying incident information, entering data into dispatch software, and ensuring privacy and accuracy while following established procedures. Training and certifications are part of the role.