911 Call Taker: First-Response Emergency Operator

National Public Safety Careers; North Lake (WI); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Descripción de la vacante

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in North Lake, WI. You will handle emergency and non-emergency calls, verify locations, gather critical information, and document details for dispatchers.

The role requires strong listening, accurate typing, and clear verbal communication. A high school diploma or equivalent is typical; prior customer service or public safety experience is helpful, and training and certifications will be provided as

Formación

• High school diploma or recognized equivalent.
• Customer service or public safety experience helpful.
• Ability to follow structured procedures.
• Strong listening and clear verbal communication.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening

Typing

Verbal communication

Customer service

Educación

High school diploma

Descripción del empleo

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in North Lake, WI. You will handle emergency and non-emergency calls, verify locations, gather critical information, and document details for dispatchers.

The role requires strong listening, accurate typing, and clear verbal communication. A high school diploma or equivalent is typical; prior customer service or public safety experience is helpful, and training and certifications will be provided as