911 Call Taker - Public Safety Dispatcher

National Public Safety Careers; Garnett (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

The National Public Safety Careers listing in Garnett, KS is seeking 911 Call Takers to be among the first contacts for emergency reporting. You will ask focused questions, verify location, and document details to support dispatch and response teams.

Training and certifications are required to perform duties safely. Responsibilities include handling incoming emergency and nonemergency lines, entering information into call-processing software, and coordinating with dispatch functions while

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma

Tools

Call-processing software

Job description

The National Public Safety Careers listing in Garnett, KS is seeking 911 Call Takers to be among the first contacts for emergency reporting. You will ask focused questions, verify location, and document details to support dispatch and response teams.

Training and certifications are required to perform duties safely. Responsibilities include handling incoming emergency and nonemergency lines, entering information into call-processing software, and coordinating with dispatch functions while