911 Call Taker — Public Safety Communications Pro

Public Safety Dispatch Network; Kennedale (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Kennedale, TX is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document details, and support responders with accurate information.

Candidates should have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided, with 24/7 shift expectations.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Required assessments and background checks as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Kennedale, TX is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document details, and support responders with accurate information.

Candidates should have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided, with 24/7 shift expectations.