911 Call Taker — Public Safety Communications

Regional 911 Intake Solutions; Leesburg (TX); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Leesburg, TX seeks an 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch, all while following established procedures. The role requires strong listening, clear communication, and accurate data entry within trained protocols.

Training, assessments, and certifications are part of the pathway. Applicants typically hold a high school diploma or equivalent; dispatch experience is not always required.

Formación

• High school diploma or recognized equivalent is required.
• Experience in customer service or call centers is helpful but not mandatory.
• Strong listening and typing skills are essential.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Conocimientos

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Descripción del empleo

Regional 911 Intake Solutions in Leesburg, TX seeks an 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for dispatch, all while following established procedures. The role requires strong listening, clear communication, and accurate data entry within trained protocols.

Training, assessments, and certifications are part of the pathway. Applicants typically hold a high school diploma or equivalent; dispatch experience is not always required.