911 Call Taker — Make a Critical Impact 24/7

National Public Safety Careers; Malad City (ID); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programmes

Continuing training

Job summary

National Public Safety Careers in Idaho is seeking 911 Call Takers in Malad City. You will answer emergency and nonemergency calls, verify location and caller details, and document information for responders.

The role requires a high school diploma and calm, accurate typing with clear spoken communication. Training and certifications will follow, with shifts including nights or weekends.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Ability to follow structured procedures.

Responsibilities

• Answer emergency and nonemergency calls
• Confirm incident location and caller details
• Use approved questions to assess urgency
• Enter details into call-processing or dispatch software
• Forward information to dispatch promptly
• Assist callers with essential instructions
• Use language-access resources when needed
• Provide pre-arrival instructions within training

Skills

Active listening

Typing

Verbal communication

Following procedures

Calm under pressure

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers in Idaho is seeking 911 Call Takers in Malad City. You will answer emergency and nonemergency calls, verify location and caller details, and document information for responders.

The role requires a high school diploma and calm, accurate typing with clear spoken communication. Training and certifications will follow, with shifts including nights or weekends.