911 Call Taker - Start an Impactful Public Safety Career

Public Safety Dispatch Network; White Bird (ID); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network in White Bird, Idaho seeks qualified 911 Call Takers to handle emergency and non-emergency lines. You will confirm locations, collect caller information, and document details for dispatch coordination.

Training will cover call-taking and certification requirements. Successful candidates typically hold a high school diploma and may have prior customer service or public safety experience.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in White Bird, Idaho seeks qualified 911 Call Takers to handle emergency and non-emergency lines. You will confirm locations, collect caller information, and document details for dispatch coordination.

Training will cover call-taking and certification requirements. Successful candidates typically hold a high school diploma and may have prior customer service or public safety experience.