911 Call Taker — Lifesaving Communications Specialist

Public Safety Dispatch Network; Cliffside (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers to serve residents of Cliffside, NC. You will be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for rapid response teams.

You may work with either dedicated call-taking duties or combined radio dispatch responsibilities, depending on the center. A high school diploma and strong typing and listening skills are required.

Qualifications

• High school diploma or equivalent required; dispatch experience helpful.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Enter details into call-processing software.
• Forward incident information to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking 911 Call Takers to serve residents of Cliffside, NC. You will be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for rapid response teams.

You may work with either dedicated call-taking duties or combined radio dispatch responsibilities, depending on the center. A high school diploma and strong typing and listening skills are required.