Emergency Dispatch: 911 Call Taker & Responder

Regional 911 Intake Solutions; Sherwood (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions is hiring for a 911 Call Taker in Sherwood, Oregon. The role involves answering emergency and nonemergency lines, confirming locations, and collecting caller information to determine urgency.

You will use dispatch software to document details and forward information to the right team, while guiding callers with instructions within training. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.

Qualifications

• Requires a high school diploma or equivalent.
• Customer service, call-center, or public-safety experience can help.
• Must be able to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is hiring for a 911 Call Taker in Sherwood, Oregon. The role involves answering emergency and nonemergency lines, confirming locations, and collecting caller information to determine urgency.

You will use dispatch software to document details and forward information to the right team, while guiding callers with instructions within training. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.