911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Haines (OR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Haines, Oregon, to be the first contact for emergency callers. You will ask focused questions, verify locations, and document information for dispatch coordination.

Training and certification determine the level of pre-arrival instructions provided. Positions may require working rotating shifts and complying with agency-specific eligibility and background checks.

Qualifications

• High School Diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Haines, Oregon, to be the first contact for emergency callers. You will ask focused questions, verify locations, and document information for dispatch coordination.

Training and certification determine the level of pre-arrival instructions provided. Positions may require working rotating shifts and complying with agency-specific eligibility and background checks.