911 Call Taker — Start a Life-Saving Dispatch Career

Public Safety Dispatch Network; Forest Hill (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Forest Hill, MD, is seeking 911 Call Takers to handle emergency and non-emergency calls. You will gather location and callback information, ask targeted questions, and document details in dispatch software.

Roles may require rotating shifts and training leading to certifications. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension.
• Accurate typing skills.
• Clear verbal communication.
• Ability to follow structured procedures.
• Customer service or public safety experience helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Customer service

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Forest Hill, MD, is seeking 911 Call Takers to handle emergency and non-emergency calls. You will gather location and callback information, ask targeted questions, and document details in dispatch software.

Roles may require rotating shifts and training leading to certifications. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills.