24/7 Emergency 911 Call Taker — First-Response Communicator

National Public Safety Careers; Lyman (WA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for opportunities in Lyman, WA. You will answer emergency and nonemergency lines, verify locations, and document caller information for dispatch personnel.

Candidates should have a high school diploma or equivalent; strong listening, accurate typing, and clear verbal communication are essential. Training and certification will be provided, and shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for opportunities in Lyman, WA. You will answer emergency and nonemergency lines, verify locations, and document caller information for dispatch personnel.

Candidates should have a high school diploma or equivalent; strong listening, accurate typing, and clear verbal communication are essential. Training and certification will be provided, and shifts may include nights, weekends, and overtime.