911 Call Taker — First-Responder Communications Pro

Public Safety Dispatch Network; Opolis (KS); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Opolis, KS seeks dedicated 911 Call Takers to serve as the first point of contact in emergencies. You will ask focused questions, confirm locations, and document details for responders.

Candidates typically have a high school diploma or equivalent; customer service or public safety experience is helpful. Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential; training and certifications are

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Opolis, KS seeks dedicated 911 Call Takers to serve as the first point of contact in emergencies. You will ask focused questions, confirm locations, and document details for responders.

Candidates typically have a high school diploma or equivalent; customer service or public safety experience is helpful. Strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential; training and certifications are