911 Call Taker: Fast-Paced Emergency Support Specialist

Public Safety Dispatch Network; Hillsboro (KY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Hillsboro, KY is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will gather information, verify locations, and document details for responders while working within structured procedures.

Responsibilities include answering calls and nonemergency lines, entering data into call-processing software, and coordinating with dispatch teams. A high school diploma is required; experience in customer service helps.

Qualifications

• High school diploma or equivalent.
• Customer service or call center experience may help; some vacancies accept without dispatch experience.
• Strong listening, accurate typing, clear verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Education

High School Diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Hillsboro, KY is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will gather information, verify locations, and document details for responders while working within structured procedures.

Responsibilities include answering calls and nonemergency lines, entering data into call-processing software, and coordinating with dispatch teams. A high school diploma is required; experience in customer service helps.