911 Call Taker: Life-Saving Emergency Communications Pro

National Public Safety Careers; Indialantic (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 Call Taker roles in Indialantic, FL. The position involves taking emergency calls, confirming locations, and documenting details for dispatch teams. Training and certified duties will apply.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Some positions may require background checks and agency-specific assessments.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or public safety experience may help, but some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified applicants for 911 Call Taker roles in Indialantic, FL. The position involves taking emergency calls, confirming locations, and documenting details for dispatch teams. Training and certified duties will apply.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Some positions may require background checks and agency-specific assessments.