911 Call Taker: Life-Saving Communicator

Regional 911 Intake Solutions; Fort Myers Beach (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Fort Myers Beach, FL is seeking 911 Call Takers to handle emergency and nonemergency calls. Responsibilities include confirming locations, gathering caller information, and documenting details in dispatch software with strict adherence to procedures.

Candidates should have a high school diploma or equivalent, strong listening skills, typing accuracy, and clear verbal communication.

Qualifications

• Active listening and clear, empathetic communication are essential.
• Accurate typing and data entry skills are required for documenting information.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Fort Myers Beach, FL is seeking 911 Call Takers to handle emergency and nonemergency calls. Responsibilities include confirming locations, gathering caller information, and documenting details in dispatch software with strict adherence to procedures.

Candidates should have a high school diploma or equivalent, strong listening skills, typing accuracy, and clear verbal communication.