Emergency Call Taker (911) — Be the First to Help

National Public Safety Careers; Daytona Beach (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Daytona Beach, FL, to promptly answer emergency and nonemergency calls. The role involves confirming locations, collecting caller information, and using established scripts to assess urgency and relay data to dispatch.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and communication skills. Training, certifications, and background checks are required before appointment.

Qualifications

• High school diploma or equivalent required; customer service or public safety background may help.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking a 911 Call Taker in Daytona Beach, FL, to promptly answer emergency and nonemergency calls. The role involves confirming locations, collecting caller information, and using established scripts to assess urgency and relay data to dispatch.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and communication skills. Training, certifications, and background checks are required before appointment.