911 Call Taker - Life-Saving Emergency Communications

Public Safety Dispatch Network; St. Nazianz (WI); In loco; USD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Public Safety Dispatch Network seeks 911 Call Takers in Saint Nazianz. You will answer emergency and nonemergency lines, confirm locations, and document details for responders. You will use approved questions to assess urgency and enter data into call-processing software.

Successful candidates typically hold a high school diploma or equivalent and demonstrate strong listening, typing, and verbal communication skills. Training, certifications, and shift schedules apply.

Competenze

• Strong listening comprehension and the ability to follow procedures.
• Accurate typing and data entry during high-pressure calls.
• Clear verbal communication with callers and responders.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details for responders.
• Use set questions to identify nature and urgency of incidents.
• Enter information into call-processing or dispatch software.
• Forward incident details promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training.

Conoscenze

Listening

Typing accuracy

Verbal communication

Formazione

High school diploma or equivalent

Strumenti

Dispatch software

Descrizione del lavoro

Public Safety Dispatch Network seeks 911 Call Takers in Saint Nazianz. You will answer emergency and nonemergency lines, confirm locations, and document details for responders. You will use approved questions to assess urgency and enter data into call-processing software.

Successful candidates typically hold a high school diploma or equivalent and demonstrate strong listening, typing, and verbal communication skills. Training, certifications, and shift schedules apply.