911 Call Taker: Emergency Communications Operator

Public Safety Dispatch Network; Millstone (WV); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Public Safety Dispatch Network in Arnoldsburg, WV seeks 911 Call Takers to listen, document, and relay critical information during emergencies. You will gather incident details, verify locations, and enter data into call-processing systems.

Training, eligibility checks, and ongoing assessments ensure readiness for 24/7 operations. Applicants typically need a high school diploma, strong listening and typing skills, and clear verbal communication.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and typing skills and clear verbal communication.
• Ability to follow structured procedures and work in a fast-paced environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Clear communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Arnoldsburg, WV seeks 911 Call Takers to listen, document, and relay critical information during emergencies. You will gather incident details, verify locations, and enter data into call-processing systems.

Training, eligibility checks, and ongoing assessments ensure readiness for 24/7 operations. Applicants typically need a high school diploma, strong listening and typing skills, and clear verbal communication.