911 Call Taker — Life-Saving Communications (Windham)

Public Safety Dispatch Network; Town of Windham (NY); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers for Windham, NY. Responsibilities include handling emergency and nonemergency lines, verifying locations, and recording critical details to guide responders.

Applicants typically need a high school diploma, strong listening and communication skills, and the ability to follow structured procedures. Training and certifications are required to obtain applicable credentials.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and verbal communication skills.
• Ability to follow structured procedures and policies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Typing accuracy

Listening comprehension

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers for Windham, NY. Responsibilities include handling emergency and nonemergency lines, verifying locations, and recording critical details to guide responders.

Applicants typically need a high school diploma, strong listening and communication skills, and the ability to follow structured procedures. Training and certifications are required to obtain applicable credentials.