911 Call Taker - Life-Saving Communications

Public Safety Dispatch Network; Mosier (OR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Mosier, Oregon. These positions involve handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Responsibilities include using approved questions to assess urgency, entering data into dispatch software, and providing pre-arrival instructions within training. Strong listening, precise typing, and adherence to privacy rules are essential.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are important.
• Able to follow structured procedures and perform assessments as required by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Mosier, Oregon. These positions involve handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Responsibilities include using approved questions to assess urgency, entering data into dispatch software, and providing pre-arrival instructions within training. Strong listening, precise typing, and adherence to privacy rules are essential.