911 Call Taker — Critical Public Safety Support

Regional 911 Intake Solutions; Molalla (OR); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Job summary

Regional 911 Intake Solutions in Molalla, Oregon, seeks qualified 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, and document details for dispatch personnel.

Applicants typically need a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are part of the process, with variable schedules and background checks.

Qualifications

• High school diploma or equivalent is typically required; dispatch experience is helpful but not always required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Molalla, Oregon, seeks qualified 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, and document details for dispatch personnel.

Applicants typically need a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are part of the process, with variable schedules and background checks.