Emergency Call Taker & Dispatch Support

Public Safety Dispatch Network; Maupin (OR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Public Safety Dispatch Network in Maupin, OR seeks a 911 Call Taker to be the first point of contact for emergencies, asking focused questions, verifying locations, and documenting information for responders using dispatch software.

The job may involve rotating shifts, nights, weekends, holidays, and overtime, with background checks and required call-taking training. Benefits like health insurance and retirement contributions may be available depending on appointment type and schedule.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Maupin, OR seeks a 911 Call Taker to be the first point of contact for emergencies, asking focused questions, verifying locations, and documenting information for responders using dispatch software.

The job may involve rotating shifts, nights, weekends, holidays, and overtime, with background checks and required call-taking training. Benefits like health insurance and retirement contributions may be available depending on appointment type and schedule.