911 Call Taker: Launch Your Emergency Dispatch Career

Regional 911 Intake Solutions; Kelliher (MN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Kelliher, MN seeks qualified individuals for 911 Call Taker positions. Call Takers are often the first to speak with someone reporting an emergency, asking focused questions, confirming locations, and documenting information for responders.

Responsibilities include answering calls, verifying incident details, entering data into dispatch software, and coordinating with dispatch functions to ensure rapid, accurate information flow.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or call handling is helpful.
• Ability to follow structured procedures and remain calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Enter accurate details into dispatch software and forward to the appropriate unit.
• Communicate clearly to provide instructions and gather essential data.
• Use approved language-access resources when needed.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Kelliher, MN seeks qualified individuals for 911 Call Taker positions. Call Takers are often the first to speak with someone reporting an emergency, asking focused questions, confirming locations, and documenting information for responders.

Responsibilities include answering calls, verifying incident details, entering data into dispatch software, and coordinating with dispatch functions to ensure rapid, accurate information flow.