911 Call Taker: Launch a Critical, Impactful Career

Regional 911 Intake Solutions; Nokomis (IL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certifications

Job summary

Regional 911 Intake Solutions in Nokomis, IL seeks 911 Call Takers to collect essential details, confirm locations, and document information for responders using dispatch software. You will remain calm while gathering accurate data from callers.

These roles may require rotating shifts, including nights and weekends. A high school diploma is typically required; dispatch experience is not always required as on-the-job training leads to certification.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Nokomis, IL seeks 911 Call Takers to collect essential details, confirm locations, and document information for responders using dispatch software. You will remain calm while gathering accurate data from callers.

These roles may require rotating shifts, including nights and weekends. A high school diploma is typically required; dispatch experience is not always required as on-the-job training leads to certification.