911 Call Taker: Launch Your Emergency Communications Career

Public Safety Dispatch Network; San Jose (CA); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network is recruiting 911 Call Takers for opportunities in Alviso, CA. The role focuses on handling emergency and nonemergency calls, confirming locations, and documenting critical details to support rapid response by dispatch teams.

Candidates should have strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training, background checks, and certifications are part of the process.

Qualifications

• High school diploma or recognized equivalent required or preferred.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are important; ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Listening skills

Typing accuracy

Verbal communication

Procedural adherence

Formation

High school diploma or recognized equivalent

Description du poste

Public Safety Dispatch Network is recruiting 911 Call Takers for opportunities in Alviso, CA. The role focuses on handling emergency and nonemergency calls, confirming locations, and documenting critical details to support rapid response by dispatch teams.

Candidates should have strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training, background checks, and certifications are part of the process.