911 Call Taker - Start a Vital Public Safety Career

Regional 911 Intake Solutions; Fort Jennings (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Fort Jennings, OH is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures and training. Positions may require shift work and on-site work.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and typing skills.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Problem solving

Education

High School Diploma or Equivalent

Job description

Regional 911 Intake Solutions in Fort Jennings, OH is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document details, and route information to the appropriate dispatch function.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures and training. Positions may require shift work and on-site work.