911 Call Taker - Launch a Public Safety Career

National Public Safety Careers; Millinocket (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Millinocket, ME seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines, verify locations, and document details in dispatch software. Training will cover call-taking procedures and required certifications, with shifts that may include nights, weekends, or overtime depending on staffing.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills, plus the ability to follow

Qualifications

• High school diploma or recognized equivalent. Previous customer service or public safety experience helpful, some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedure adherence

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers in Millinocket, ME seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines, verify locations, and document details in dispatch software. Training will cover call-taking procedures and required certifications, with shifts that may include nights, weekends, or overtime depending on staffing.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills, plus the ability to follow