911 Call Taker - Start a Critical Public Safety Career

National Public Safety Careers; Port Clyde (ME); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is opening 911 call taker opportunities in Port Clyde, Maine. The role focuses on handling emergency and nonemergency calls, gathering location and caller information, and documenting details for dispatch teams.

Successful candidates will follow structured procedures, complete required training, and obtain necessary certifications. The position supports 24/7 operations with shift variability and opportunities for professional growth in public safety communications.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures.
• Previous dispatcher experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Verbal communication

Customer service

Education

High school diploma

Job description

National Public Safety Careers is opening 911 call taker opportunities in Port Clyde, Maine. The role focuses on handling emergency and nonemergency calls, gathering location and caller information, and documenting details for dispatch teams.

Successful candidates will follow structured procedures, complete required training, and obtain necessary certifications. The position supports 24/7 operations with shift variability and opportunities for professional growth in public safety communications.