911 Call Taker — Launch Your Public Safety Career

Public Safety Dispatch Network; Rockport (ME); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Rockport, Maine, seeks 911 Call Taker opportunities. Responsibilities include answering emergency lines, gathering location and caller information, and entering details into dispatch software to support responders.

Applicants typically need a high school diploma and may have prior customer service or public safety experience. Training and certifications are provided; evening and weekend shifts are common, with benefits available for eligible employees.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language‑access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Rockport, Maine, seeks 911 Call Taker opportunities. Responsibilities include answering emergency lines, gathering location and caller information, and entering details into dispatch software to support responders.

Applicants typically need a high school diploma and may have prior customer service or public safety experience. Training and certifications are provided; evening and weekend shifts are common, with benefits available for eligible employees.