911 Call Taker: Launch a Critical Dispatch Career (Sugar Land)

Regional 911 Intake Solutions; Sugar Land (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Sugar Land, TX, is seeking a 911 Call Taker to handle emergency and nonemergency lines, verify caller information, and document incidents in dispatch software. The role emphasizes listening carefully, clear communication, and following established procedures.

Successful candidates typically have a high school diploma or equivalent, with customer service or public safety experience helpful.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Sugar Land, TX, is seeking a 911 Call Taker to handle emergency and nonemergency lines, verify caller information, and document incidents in dispatch software. The role emphasizes listening carefully, clear communication, and following established procedures.

Successful candidates typically have a high school diploma or equivalent, with customer service or public safety experience helpful.