911 Call Taker & Emergency Dispatcher - North Salem

Regional 911 Intake Solutions; North Salem (NH); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in North Salem, NH seeks qualified individuals to join the 911 Call Taker team. You will listen, assess emergencies, collect location and callback information, and enter details into call-processing software to support rapid dispatch.

Candidates typically hold a high school diploma and demonstrate strong listening skills, fast, accurate typing, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or telephone support is helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Active listening

Typing speed

Clear verbal communication

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in North Salem, NH seeks qualified individuals to join the 911 Call Taker team. You will listen, assess emergencies, collect location and callback information, and enter details into call-processing software to support rapid dispatch.

Candidates typically hold a high school diploma and demonstrate strong listening skills, fast, accurate typing, and the ability to follow structured procedures.