911 Call Taker — Immediate Impact in Public Safety

Public Safety Dispatch Network; Moorefield (NE); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified 911 Call Takers in Moorefield, NE. You will handle emergency and nonemergency lines, verify locations and callback details, and gather information using approved questions and dispatch software.

Successful candidates possess strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures and perform well on assessments set by the hiring agency.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Typing speed

Active listening

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network is seeking qualified 911 Call Takers in Moorefield, NE. You will handle emergency and nonemergency lines, verify locations and callback details, and gather information using approved questions and dispatch software.

Successful candidates possess strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures and perform well on assessments set by the hiring agency.