911 Call Taker - Immediate Impact in Public Safety

Public Safety Dispatch Network; Doddsville (MS); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks dedicated individuals for 911 Call Taker roles in Doddsville, MS. Call takers answer emergency and non-emergency lines, verify locations, gather caller details, and document information for dispatch teams.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, certifications, and background checks are part of the pathway to this essential public-safety function.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Verbal communication

Listening skills

Education

High school diploma

Job description

Public Safety Dispatch Network seeks dedicated individuals for 911 Call Taker roles in Doddsville, MS. Call takers answer emergency and non-emergency lines, verify locations, gather caller details, and document information for dispatch teams.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, certifications, and background checks are part of the pathway to this essential public-safety function.