911 Call Taker — Immediate Emergency Support Specialist

Public Safety Dispatch Network; Brush Valley (PA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Public Safety Dispatch Network is hiring 911 Call Takers in Brush Valley, PA. This role supports emergency communications by answering calls, confirming locations, and relaying information to dispatch teams using approved protocols.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are available; background checks and assessments apply.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Strong listening comprehension and accurate typing are essential.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Use approved questions to determine urgency and type of incident.
• Enter information into call-processing or dispatch software.
• Forward incident details to the appropriate dispatch function.
• Provide pre-arrival instructions only when trained and certified.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is hiring 911 Call Takers in Brush Valley, PA. This role supports emergency communications by answering calls, confirming locations, and relaying information to dispatch teams using approved protocols.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications are available; background checks and assessments apply.