911 Call Taker: Frontline Emergency Support

Regional 911 Intake Solutions; Wallsburg (UT); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks 911 Call Takers to handle emergency and non-emergency calls in Wallsburg, UT. You will verify location, collect caller information, and document details in dispatch software. Training and certification govern pre-arrival guidance and responses.

Experience in customer service or public safety is helpful, with assessments and background checks conducted by the hiring agency. Shifts may include nights, weekends, and overtime depending on staffing.

Qualifications

• High school diploma or equivalent.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks 911 Call Takers to handle emergency and non-emergency calls in Wallsburg, UT. You will verify location, collect caller information, and document details in dispatch software. Training and certification govern pre-arrival guidance and responses.

Experience in customer service or public safety is helpful, with assessments and background checks conducted by the hiring agency. Shifts may include nights, weekends, and overtime depending on staffing.