911 Call Taker – Frontline Emergency Communications (Colwich, KS)

National Public Safety Careers; Colwich (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking qualified 911 Call Takers in Colwich, KS. You will handle emergency and nonemergency lines, verify locations and contact details, and use standardized questions to assess urgency. Training and certifications are required to perform call‑taking duties.

Responsibilities include entering accurate data into dispatch software, forwarding information to the proper team, and maintaining caller privacy while delivering calm, clear instructions when needed.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills with clear speech.
• Ability to follow structured procedures in high‑stress situations.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Ask standardized questions to determine urgency.
• Enter details into call‑processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide calm guidance and pre‑arrival instructions when trained.
• Respect privacy and maintain confidentiality of information.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified 911 Call Takers in Colwich, KS. You will handle emergency and nonemergency lines, verify locations and contact details, and use standardized questions to assess urgency. Training and certifications are required to perform call‑taking duties.

Responsibilities include entering accurate data into dispatch software, forwarding information to the proper team, and maintaining caller privacy while delivering calm, clear instructions when needed.