911 Call Taker: First-Response Communications Pro

Regional 911 Intake Solutions; Alabama; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Deer Park seeks 911 Call Takers to be first contact for emergencies, asking focused questions and documenting information for responders. Roles may involve rotating shifts, nights, weekends, holidays, and overtime, with duties including answer calls, verify location, and forward data to dispatch teams.

Applicants typically need a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured

Qualifications

• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and the ability to follow structured procedures.
• Customer service or public safety-related experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Deer Park seeks 911 Call Takers to be first contact for emergencies, asking focused questions and documenting information for responders. Roles may involve rotating shifts, nights, weekends, holidays, and overtime, with duties including answer calls, verify location, and forward data to dispatch teams.

Applicants typically need a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured