911 Call Taker — First-Responder Voice (Fox River Grove)

National Public Safety Careers; Fox River Grove (IL); Sur place; USD 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking dedicated 911 Call Takers to work in Fox River Grove, IL. You will answer emergency lines, verify locations, and document essential details for responders.

Training will cover call-taking protocols, safety procedures, and system use. The role requires strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures in a high‑stress environment.

Qualifications

• High school diploma or equivalent.
• Public safety or customer service experience a plus.
• Must pass background checks and assessments.

Responsabilités

• Answer incoming emergency calls and assign priorities.
• Verify incident location and caller information.
• Identify urgency using approved questions and protocols.
• Enter details into call-processing or dispatch software accurately.
• Transmit incident information promptly to dispatch personnel.
• Provide caller instructions within training and certification.
• Use language-access and accessibility resources when needed.
• Maintain caller privacy and confidentiality.

Connaissances

Active listening

Accurate typing

Verbal communication

Following procedures

Formation

High school diploma

Outils

Dispatch software

Description du poste

National Public Safety Careers is seeking dedicated 911 Call Takers to work in Fox River Grove, IL. You will answer emergency lines, verify locations, and document essential details for responders.

Training will cover call-taking protocols, safety procedures, and system use. The role requires strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures in a high‑stress environment.