911 Call Taker — First-Responder Communications (Mount Gretna)

Public Safety Dispatch Network; Mount Gretna Heights (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Mount Gretna, PA is seeking 911 Call Taker opportunities. Responsibilities include handling incoming emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

Applicants should have strong listening, typing, and verbal communication skills, along with the ability to follow structured procedures. Training, certification, and rotating shifts may apply.

Qualifications

• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Mount Gretna, PA is seeking 911 Call Taker opportunities. Responsibilities include handling incoming emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

Applicants should have strong listening, typing, and verbal communication skills, along with the ability to follow structured procedures. Training, certification, and rotating shifts may apply.