Rapid-Response 911 Dispatcher

Emergency Telecommunicator Services; Mount Gretna Heights (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Mount Gretna, PA seeks skilled individuals to answer emergency and nonemergency calls, verify details, and coordinate incident response from a centralized dispatch center. You will assess priority, document information, and guide responders while maintaining confidentiality.

The role requires typing accuracy, active listening, clear communication, and composure under pressure, with certification requirements varying by agency.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Radio communications equipment

Telecommunicator certifications

Job description

Emergency Telecommunicator Services in Mount Gretna, PA seeks skilled individuals to answer emergency and nonemergency calls, verify details, and coordinate incident response from a centralized dispatch center. You will assess priority, document information, and guide responders while maintaining confidentiality.

The role requires typing accuracy, active listening, clear communication, and composure under pressure, with certification requirements varying by agency.