Public Safety Dispatcher & Telecommunicator

Regional 911 Intake Solutions; Mount Gretna Heights (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions is seeking a Public Safety Dispatcher in Mount Gretna, PA. You will process emergency and nonemergency requests, verify locations, classify calls, and operate CAD, telecommunication and radio systems.

Applicants should have a high school diploma, accurate typing, and strong listening and communication skills, with the ability to switch between tasks and follow procedures. Training and certifications depend on jurisdiction and service area.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Accurate typing, active listening, clear communication are essential.
• Ability to switch between tasks and follow procedures.
• Certifications depend on services handled and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Task switching

CAD systems

Radio systems

Education

High school diploma

Tools

CAD software

Radio systems

Job description

Regional 911 Intake Solutions is seeking a Public Safety Dispatcher in Mount Gretna, PA. You will process emergency and nonemergency requests, verify locations, classify calls, and operate CAD, telecommunication and radio systems.

Applicants should have a high school diploma, accurate typing, and strong listening and communication skills, with the ability to switch between tasks and follow procedures. Training and certifications depend on jurisdiction and service area.